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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services.Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This-Is-Service-Design-Doing.pdf
ISBN:9781491927182 |400 pages |10 Mb

• This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
• Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
• Page:400
• Format: pdf, ePub, fb2, mobi
• ISBN:9781491927182
• Publisher:O'Reilly Media, Incorporated

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